|
|
Recording (User)
- Full Time Recording – record all calls for selected extensions
- Percentage (%) Recording – record a percentage of the calls by extension
- Selective Recording – record particular calls by extension
- Inbound DID Recording – record all calls for a selected DID line
- SIP Trunk Recording – record call calls for a selected SIP trunk
- Recording Card – record calls as needed using pre-paid recording services
Playback (User)
- Live playback via a web browser – monitor calls in progress using popular web browsers
- Archived playback via a web browser – listen to recorded calls from within your web browser
- Filter and search for recorded calls – easily find recorded calls and notes using call criteria
Web Browser Support (User)
- No applications to install or download
- Standard media file format - compatible with MS Media Player, Quicktime, and others
Permissions-based Access and Control (User)
- Recorded calls can only be accessed by employees and individuals who have been provided with authorization
- Authorizations are determined by end user administration function
Storage & Archiving (User)
- Archive via FTP to any storage device – users can access recorded calls via an FTP interface in order to download the calls to network storage or to delete batches of calls. Access to recorded calls in the FTP interface is restricted by the permissions-based authentication feature.
- Notification – Recorded calls older than 30 days will be automatically swept from the system. Users are notified prior to deletion of recorded calls.
|
